I do apologize for the delay of your order.

At the heart of the problem here is the time of year at which you ordered the Turducken. You order was placed on December 13, a Thursday, so we wouldn’t be able to ship out until the next week, the 17th at the earliest.

Normally, this still would have allowed it plenty of time to get it to you for Christmas Eve. However, Fedex is so busy the 2 weeks prior to Christmas, that even their “guarantees” have restrictions, like snow, delayed planes, etc. This year, they announced December 17th was their busiest shipping day ever, which would likely account for their delays.

One thing I didn’t see in your comment is what kind of shipping you ordered. However, you do say that Fedex predicted it would be delivered on December 21.

If you did not receive it on December 21, then this would be an issue to take up with Fedex, not Cajun Grocer. Once Fedex takes the package from us, it is very much out of our hands.

According to FedEx guidelines, your package was shipped in time to be delivered before Christmas. They confirmed this when they posted an estimated delivery date of December 21.

Although I do apologize for the inconvenience, this situation is one where the fault lies with FedEx.

Steve Dugas
Cajun Grocer

I’ve been email friends with the owner/founder for some small amount of time. I initiated this post based upon the quality of their product, and ethics. Please give me a few days to make it right, to investigate. Certainly it won’t justify your ills, but let’s at least give them a platform to explain.

And, I want to thank you more than 10x for stopping by to let us know. So many times product and service skates by with no review. This means that people get sucked in to spending their hard earned money for something they will never realise their effort in. Now, people will question their decision and always investigate.

I have to say though, after spending more than a few weeks with the company, something ain’t right. They good people, let’s see if we can’t find a nice ending to a nasty beginning.

xo, Biggles

I had my Christmas Eve dinner almost ruined by the Cajun Grocer’s incompetence.
I ordered a complete meal from them on December 13. They had said on their web site that they ship on Mondays, Tuesdays, and Wednesdays so that orders will be received on the following weekend. Christmas Eve was a Monday so that left me with the entire weekend to make sure that the turducken would be completely thawed by Christmas Eve.
They shipped my order on Wednesday, December 19. I took a day off of work on Friday, December 21 since that was the day that the Fedex web site said was the delivery date.
I was nervous about shipping it with only two days to get from Louisiana to Chicago but I trusted that they knew what they were doing .. even at the busy holiday season.
When Friday came and went with no update from Fedex as to the progress of my package other than it had left Louisiana on December 19, I began to get nervous.
Saturday morning, I saw that my package had arrived … in St. Paul, Minnesota!! Now, Chicago is not like a small town where you can easily miss the exit on the interstate for us.
I tried to contact the Cajun Grocer on Saturday to see what they could do to help me. They had been promoting their products for holiday dinners, so, on the weekend just before the big holiday, of course, they were not working at all.
I saw later on Saturday that my package had left Minnesota on Saturday morning at 5am. It had arrived somewhere in Chicago on Sunday evening but, after that, there was no further information. By 11:30am on Christmas Eve, when there would be no time to defrost the bird for dinner, I called Fedex to tell them that I would refuse delivery of the package and then called American Express to dispute the charge for the dinner that I never had.
I had to throw something together at the last minute for my kids and their dates. Because my guests were my kids, they understood. But, as for the Cajun Grocer, they will never get my business again. As far as I am concerned, they are an outfit that is not big enough or organized enough to handle a large volume of orders in a time crunch.
I will stick to local food providers from now on. I advise you to do the same.